Warranty, Quality & Compliance

Warranty

All Kingfisher products have a standard 3 year warranty, which can be extended to either 5 or 7 years. Kingfisher was the industry's first supplier to offer a 3 year warrranty.

Warranty Plan

Quality System, ISO9001

Kingfisher has maintained ISO9001 quality certification since 1994. This audited and compliant Quality System builds your confidence that the company is properly managed and produces a consistent product that meets customer requirements. ISO 9001 Certification

Traceable Calibration, NATA, ILAC, ISO17025, IEC 61315

Kingfisher's instrument calibration cycle is typically 3 years.

Our instrument calibrations have been directly traceable to national standards since 1993, and currently meet the requirements of ISO17025. Our Optical Calibration Laboratory is recognized globally via a NATA agreement with ILAC.

The calibration processes for our optical power meters and Loss Test Sets also comply with IEC 61315 / TIA-455-231 (FOTP 231) Calibration of Fiber Optic Power Meters.

Would you have guessed? Our laboratory accreditation body, NATA has the largest association of accredited laboratories in the world, and is the world's oldest comprehensive laboratory accreditation provider.

As part of our regular NATA audit, an experienced optical metrology scientist is selected by NATA to perform a peer review and evaluate our overall technical competency for claimed measurements. This is in addition to the formal ISO/IEC 17025 review, with at it's minimum, is treated by some other auditing authorities as essentially an administration and paperwork review

Laboratory Accreditation Certificate

Measurement Standards Compliance, IEC 14763-3

Kingfisher products can be ordered to comply with the requirements of IEC 14763-3
Information technology - Implementation and operation of customer premises cabling - Part 3: Testing of optical fiber cabling. Please ask our sales staff to help you.

EMC Compliance, CE, FCC, C-tick

Kingfisher electronic products comply with the Electro Magnetic Compatibility requirements for Europe (CE), USA (FCC), and Australia (C-tick). These standards ensure that your product will not interfere other electronic equipment, and will not be interfered with by other electronic equipment. Compliance with these standards is mandatory in many countries. A compliance certificate is printed in the front of each instrument user guide.

Laser Safety, IEC 60825-2, 21 CFR 1040.10

Kingfisher electronic products comply with Class 1 and Class 2 Laser Safety requirements. Compliance with these standards is mandatory in many organizations, and is anyway just good practice to avoid Occupation Health & Safety issues related to eyesight damage due to high optical power levels and incorrect use of poorly labeled equipment.

Mechanical & Electrical Integrity MIL PRF 28800F

Kingfisher electronic products generally comply with MIL-PRF-28800F Class 2. Class 2 equipment is designed to be routinely used in rugged operational environments with an unprotected, uncontrolled climate. Compliance is required by some organizations. Additionally, our electronic equipment has passed multiple 1 meter drop testing onto cement, without any additional protective covering.

Established Reliability

Kingfisher electronic products have a proven record of reliable operation in practical use. The overall level of in-service product failure is under 1% per year, as measured by the number of failed instruments returned for repair, over a period of many years.

Electrical Safety

Kingfisher instruments comply with the requirements of the EU Low Voltage Directive. External Mains Voltage Plug Packs supplied by Kingfisher are of high quality, automatically adapt to the local supply voltage and frequency, are of high quality manufacture, and comply with the electrical safety requirements of all major trading countries. Compliance with these standards is mandatory in many countries.

RoHs / WEEE Directives

Kingfisher instruments comply with the requirements of the EU Restriction of Hazardous Substances Directive and the Waste Electrical and Electronic Equipment Directive. Our products currently comply by exception. We are optionally working towards removing lead from our products, and have already removed other toxic items such as cadmium plating and NiCad batteries, so that in time we will fully comply regardless of our current exception status. Compliance with these standards is mandatory in the EU.